Bests & Worsts Reviews from Amazon

Well, buying this player was a mistake. We were in a hurry to find a multi-disk changer before our wedding. I always thought Onkyo was a good name and I had found some favorable reviews. The audio is fine with this player, but about 2/3 of the time it won't recognize CDs. It doesn't matter if the CDs are commercially produced or home-burned, and I keep my CDs in very good shape so it's not a matter of fingerprints and scratches. It's also interesting that if I advance to about track 3 until the CD is recognized and then back up to track 1 it will usually work... what a pain in the ___. It's done this since day one but with the wedding arrangements I didn't have time to return it to the vendor within the first 30 days. Now the changer is bad, but so far trying to get through to their support has been even worse! For 4 months I've been trying to call in at different times of different days during their support hours. First off, I always get "your call will be answered in 59 minutes". After about 30 minutes I typically can't wait any longer so I have to hang up. Once I let it go on for 30+ minutes than was disconnected. This morning we're up to 66 minutes (since I started this I'm up to 72 minutes) on the phone timer and they say the call will be answered in 8 minutes. If I get anywhere with them I'll update the review, but my current opinion is DON'T WASTE YOUR TIME ON THIS COMPANY'S PRODUCTS, especially this model CD changer.