Bests & Worsts Reviews from Amazon

I really, really wanted to like this product & technology, but the failure modes and failure rates are astoundingly high. Relevant background to my skill levels: I bought a couple of the plugs so that I could experiment with how to automate my home. I am neither a software or hardware engineer, however I am a (very highly) qualified engineer and I have self taught myself a lot about network hardware & application of software packages. I have an advanced router with repeater, fully LAN & WAN connected house, with network switches, POE devices etc. that I installed & runs pretty cleanly. First of all the app - I am still on 2nd level support waiting for a response to an issue where I am patient zero. I can create a rule, but it does not give me the choice of days. It is the same rule every day or no rule at all. I have tried installing the app on 2 i devices, same issue(the even have different itunes accounts to further firewall them from each other) So the app is highly buggy. App version 1.17.1. 2nd, the switch(es) I have RMA'ed one of my 2 as I still could, the first one I am stuck with. The 2nd one experienced worse functionality issues than the first one. It had to go as this is a defective unit. The rules limited me, so I tried anyway. Initial first time setup was quite smooth & I was initially impressed. (Hadn't realized the rules issues yet) Paired it to Alexa, that was pretty smooth too (Still impressed) Ran it for a few days, had fun having Alexa switch it on & off etc. Then we had a power outage. Big system failure on the WEMO. After restarting power, everything else came back up properly. I tried restarting the first switch (the still semi functional one that is not RMA'ed) several times to see if it would boot up, it actually would not boot up until I had pushed the power button several times & actually physically unplugged & replugged it several times. The WEMO devices were not recognized by the app on my phone, until I switched it to the same wifi network as they were running on. This i snot helpful when you are trying to make a remote access switch. So after trying & rebooting I have given up. I cannot set up a smart house with devices that require a full factory reboot and me to delete the app, reset all rules from scratch, every time the power fails or blips. So sadly I have to say the devices are junk, the app is junk and they need to be fully redesigned before both parts of the system become stable & reliable. Sorry Belkin, but you also have a lot of people on your own Community pages with many similar problems & your own support is not the one finding solutions, it is other users who have more time to do this than most of the rest of us have. So, folks, if you read this far, don't waste your time & money, these devices are great in concept, but are far from Implementation Ready for mainstream use. I have never been paid to write a review - good or bad and I have never been given anything for a review, except for one thing that was sent to me that I didn't want & I contacted the vendor & asked for an RMA (They said donate it - so I did). What you read is my genuine experience. Sadly 1 star reviews get pushed out of sight on Amazon & they are hard to access (even your own ones). Thanks for your time. Updated 3/17 to add rules screenshot showing the app issue with no days selectable. App version 1.17.1 (420001) that I am trying to deal with on 2nd level support. I still struggle with the concept that I am the only person with this issue & that it is identical on 2 unrelated Apple devices that are on different accounts. Just a side note - when Customers are on the phone with your reps, when discussing the product, it really makes a better impression of your company when they are aware of who your major competitor(s) are. 1st level support had never even heard of TP Link (check the recording it you don't believe me). 3/30/2017 update. I found a workaround out of sheer frustration & anger &, well, it is still strange. I had a blank screen for the days selection when creating rules. Nothing showed up at all, ever, I have deleted & reinstalled the app 3 times, done a full hardware reset on the switches 3+ times, had Belkin 2nd level support on the phone - you name it. (That was a whole different story - see the response comments!) So I was giving it one last try to see if it would work, I reinstalled everything from scratch. Set up a new rule - still nothing snowing in the days area of the screen. So I was really very angry about how much time & energy I had spent on this whole exercise & I was absentmindedly tapping my phone screen repeatedly, when I suddenly noticed that it was highlighting days of the week. So I played around some more. I can get it to highlight, at most, 6 of 7 days, in any combination. I have to guess where the day is to be selected on the screen, then I can find it. I sometimes have to tap that spot several times to get the day to select (no it is not my touchscreen, both devices have the same response) What I then found out was, if I select a day & I can now see it, that means that day is one in which the rule will NOT work. It Will work on the days that are not selected & still invisible on the screen. I have attached a couple of random screen shots so you can see what is going on. Is the issue fixed - no, not at all, it is still there & the software still has a huge flaw. Does it work enough that I want to continue to try to experiment with it - yes Will I want to see a software update to fix this issue - yes Do I want to continue to use this switch for the short term - yes So in short, I will not send it back, yet. There is something going on. I tried this workaround on 2 different Apple products (Iphone 6 & Ipad Mini 3) and the workaround works on both. Is it still fatally flawed - yes. Please can you pass this on to your 2nd or even higher level Engineers as there is still a problem that must get fixed, but this is a partial workaround. By the way, I also tried changing the screen color settings to see if it was screen contrast or color related - no it is not, the Apple devices are working exactly as they should, it is your software with the bug. If you want me to try anything else, have your engineers get in touch & we can see what we can do. I have still lost significant confidence in the product & am very unsure if I want to invest in any more of them to automate other parts of my home at this time.