Bests & Worsts Reviews from Amazon

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1,587
people found this helpful, as of 2023
ranked #4,372 most helpful out of 571,544,897 reviews
★☆☆☆☆
Just say no.
I read a lot of the reviews here and was excited to find this unit. I decided after last summer this was the one to get. I put off my purchase till the end of February knowing summer was on the way. I felt if I waited any longer, the price would go back up. (It did.) I received the unit on March 6. Set up wasn't a problem. I immediately noticed the air isn't directional. It shoots straight up which was annoying, but I have box fans to move the air where I want it. The air was cool but not frigid like I hoped. I expected more ,but thought "this will do." I'd used the unit intermittently without any real issues - until around a week ago. The unit began cool for the first minute or 2 and warmed up. This got progressively worse and now the unit is essentially useless. It moves a lot of air but it's HOT air. Ofcourse I did some trouble shooting. Hoses and filter were unobstructed, setting was correct, desired temp setting was where it needed to be, etc. All correct. My return time with Amazon had expired so I called the manufacturer. Customer service was very friendly and wanted to help by emailing trouble shooting tips etc. When I asked how long it was covered by warranty she told me the full warranty expired after 2 months. Now I have a "limited warranty" till a year after purchase. That ofcourse means money out of my pocket for shipping to and fro as well as whatever other bogus fee they make up. So to sum it up, I have a $400 paperweight that actually heats my house better then it cools it. Quality control is all over the place and they know it otherwise their warranty would last a lot longer then 2 months. A full 2 month warranty sounds absolutely ridiculous. Recent customer reviews also reflect a problem with quality control. Frankly, this is one of the worst purchases I've ever made. I do not recommend it. If you do decide to purchase this product do so with an extended warranty from the vender (If possible.) It got 1 star because I had to give it something to post a review. Give the Honeywell 12mn's a try.
May 2018 · Home and Kitchen · verified purchase
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