Bests & Worsts Reviews from Amazon

This crate is bad news. We crated our dog twice. Once for about a half hour and the second time for 20 minutes. Within 20 minutes our dog was able to do this much damage to this "heavy duty crate". Our dog is a female black lab, five years old and 60 lbs. We bought the 42" crate. We purchased this "heavy duty" crate because she was able to bend the flimsy metal bars of our old crate. Keep in mind that the kennel seems heavy duty. When you look at it you have no doubt that it will get the job done. I was astonished that the metal was as weak compared to how it looked. I contacted the seller and they stated that they have sold thousands of kennels without problem. I let them know that if that has been the case then obviously I received a defective item. They responded that pet damage can occur if it is a large breed, rowdy or a pet that has been crated too long and in that case they do not offer any exchanges or refunds. When I informed them that the timeframe was 20 minutes and attached the photos of the damage and my dog, they stated could not do anything due to pet damage. Being that the item is a "heavy duty" pet crate, I am not sure what other damage they assume the crate would be exposed to. IF you are purchasing this item due to it being "heavy duty" then I would advise against the purchase. If you are purchasing it merely for containing your pet then I believe it should do the trick. Keep in mind that my personal experience with the seller has not been satisfactory. While they do offer speedy responses, the messages are "canned" and in no way customer service oriented. Sorry for the lengthy review but I wanted to give as much helpful information as possible. I would NOT suggest this item for purchase.