356
people found this helpful, as of 2023
ranked #64,399 most helpful
out of 571,544,897 reviews
★★☆☆☆
Many exclusions mean the warranty is close to useless.
I'm getting ready to buy another computer, and given the problems with computers I've owned so far, an extensive warranty of several years is crucial. I looked at the website and the warranty, to see what is and isn't covered.
Negatives:
1) Warranty starts the day you buy the product, not the day you get it or plug it in (which can be weeks later.)
2) They will never pay more to fix the computer than you paid to buy it. If you have one costly repair because you have a melted motherboard, let's say, and then something else happens later, they may not be obligated to pay for it all, and may therefore decline to pay anything.
3) If they replace an item, that's it too. Coverage ends then. So what if the item they give you as a replacement fails within a week? You are out of luck. Sorry.
4) They can use substitute parts instead of the manufacturer's original parts.
5) You may have to pay to ship the item to them.
6) MANY things are not covered either. Reading through them, section "F" excludes "overheating", with no limits stated (so if they decide your computer failed due to some part overheating, they may choose not to fix it.)
7) Another exclusion is for battery failure (section L). Sure, they might only have to put in a $3 battery, but they can also choose to tell you the repair's not covered, and you are SOL.
8) Under section V, damage from a power surge or loss is not covered. Oops.
9) Under section Y, damage from a computer virus is NOT covered either. Your problem, not theirs.
10) Under section Z, a "manufacturer's error" (good luck arguing that) is not covered. Wouldn't ANY defect making a product not work be a manufacturer's error? If so, again, you have paid for a warranty that doesn't have to do jack.
11) They're not responsible for any delay while fixing the product, meaning they can take their sweet time. If a repair takes 2 months (or the entire 4 years), too bad, your problem.
12) Software and related issues are not covered. But who ever has a software problem with a computer? Of course you do, and it's not covered.
13) Damage to recording media and hard drives is also excluded.
14) Despite the original page claiming the warranty can be transferred, it says in the pdf document that it can NOT be transferred.
So what is covered? Heck if I know. There was a long list of items also not covered that I didn't want to bother writing down to repeat here. But it looks as if they wrote out a huge list to comfortably exclude most problems and issues that most normal people would reasonably expect to be covered. Given that, the warranty doesn't appear to be worth anything.
I have not bought the product and used it, but I did read what it says. You can go on their website and see for yourself. It's at [...] You'll have to look for the "Terms and Services" section and open the pdf file.
July 2013 · Electronics