Bests & Worsts Reviews from Amazon

The bike arrived promptly and I had an Amazon technician put it together well. Very impressed. BUT at the two week mark, the bike developed a deep knocking sound on the right and vibration could be felt as the metallic knocking occurred as the arm and pedals were in motion. I had the Amazon technician come back, and he and I both agreed the set up was sound and good, but something was going on internally and both he and I did not want to get into the inner workings of the bicycle. So I call Bowflex/Nautilus/Schwinn. They wanted me to disassemble the entire body of the bike so they could "TROUBLESHOOT" over the PHONE. I was appalled, likening this experience to calling my auto dealership with a problem and them asking me to rent a crane, remove the engine and see if the timing belt was slipping. My Customer Service agent didn't get the irony. Long story short, the warranty only covers PARTS, not DIAGNOSTICS, and now not only did I buy a bike no more than three weeks ago, I now have to pay, upfront, 139.00 for a DIAGNOSTIC VISIT from a third party company. Please be aware of the facts. This is a big bike. I would return it, but I have to pay someone to pull it apart, the box is gone, so I would need to repack this baby and send it back. Very disappointed overall. Very.