Bests & Worsts Reviews from Amazon

I bought these for my wife's birthday, and gave them to her in August (purchased in July). She wanted a great bluetooth headset she could use to talk to friends while walking the dog. She used them first in late August, and reported that no-one could hear her while she walked outside if there was any wind or traffic. I said she must be doing something wrong, they were Bose and one of the key selling points was "Advanced microphone system, HD voice for clear calls in windy or noisy environments". We then took a trip for a couple of weeks to Europe and she began using again in late September. Same issues. We called Bose technical support and they said that this headset does not function well outside as a phone microphone and that they specifically do not recommend for that use. As this is EXACTLY THE OPPOSITE of what Amazon said, we called Amazon. They would not help us. The headphones are in perfect condition, only used 4 times but they said we were outside of the window for returns. They suggested we call Bose, and I again explained that Bose stated the Amazon product description was simply false. To no avail, even though we are HUGE customers. So, we are stuck with $200+ purchase that does not work, purchased because of a flat out falsehood on Amazon's site. And they will not let us return.