Bests & Worsts Reviews from Amazon

I bought this chair for my father who has mobility issues. It arrived ahead of schedule. It was easy to put together and it appears to be comfortable , considering he spends most of his time in the chair. Unfortunately, we have had the chair for only 3 months and the power supply box has malfunctioned. Not only is the chair stuck in the fully standing up position, but the power box was so hot to the the touch, that it burned fingers when trying to remove the batteries. Had it not been unplugged there is a good chance it would have caught on fire. I have gone through the seller, who replaced the power box. That however did not solve the problem. The electrical issues damaged the motor and perhaps the remote as well. The seller referred me to Ashley Furniture for warranty. Ashley Furniture then referred me to a third party furniture store in NY. I would like to give credit to the third party furniture store for processing my refund. However, Ashley Furniture is a nightmare to deal with. Their solution was to ship a motor to us and have a service technician schedule a service in three to four MONTHS!! There is an Ashley store in the same town that my father lives in and this is the customer service they are willing to provide. The third party furniture store took a complete loss on the chair because Ashley is unwilling to take responsibility for it. You cannot speak to anyone directly at Ashley, you are sent to voicemail, and have to wait for someone to call you back, which can take days. It has been a month that we have been trying to get this issue resolved. We still have a brand new, unusable chair sitting in my father's living room that is a tripping hazard for someone who already has mobility issues. There are many other worthy businesses out there. Choose one that cares about their customers and backs their products.