Bests & Worsts Reviews from Amazon

I cannot recommend any product from Netgear any more, for the sole fact of the absolute horrid customer support. I had an issue with my 2.4 wifi losing internet while still having internet access through my 5G and Ethernet. Requested online RMA for defective R7000 WiFi router and subsequently was prompted to make a phone call to obtain RMA. Had to call three times. These phone call lands with Technical Support. Technical support will not provide RMA. Instead, they try to sell their services. They make you buy an extension for phone support for an undisclosed amount of money and time. If they cannot fix the issue with the device, then you are lucky and supposedly won’t have to pay for the luxury of trouble shooting for 2+ hours which consisted of broken English and scripted prompts. They finally send me an email to have the product replaced. Except if want to switch out your defective one after you received the new one it will at least cost you $16.90 depending on the option you choose…. This has been one of the worst customer service experience I have ever experienced; I’m ranking this up there with Comcast.