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127
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ranked #225,937 most helpful out of 571,544,897 reviews
★☆☆☆☆
Theoretically good, but ruined by useless "power-saving" feature
This printer seemed like a smart buy, but I'm going to be returning it. The print quality is fine, and it accommodates very economical cartridges. The problem is that it has a feature that causes it to automatically shut off when it's not in use. According to HP, it should automatically wake up whenever a user sends it a print job. In practice, that user will have to walk over to the printer and hit the "OK" button. If this printer were for my home, that would be fine, but it's for an office. My users are simply not going to use a printer on which they have to walk to another room and hit a button before it even starts the print job. I spoke with HP support on the phone about this issue three times but they said there's nothing that can be done to change this functionality-breaking feature, which all HP printers now have. Time to look at other manufacturers, then.
October 2019 · Office Products · verified purchase
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