Bests & Worsts Reviews from Amazon

I'm an IT professional and have used tons of laptops. This Toshiba laptop is very light compared to the macbook pro 13'', and has good battery life. Build quality is also good. However, it has some major drawbacks -- its hard drive, BIOS, and customer service. The stock hard drive is 5200rpm which is on the slow side. Besides, Toshiba put lots of redundant software on top of windows 7. The result is that starting windows and some apps takes a long time. One resolution to fix the slowness is to get a SSD to replace the slow hard drive. Now here comes the 2nd drawback -- its BIOS. The SSD I purchased is very fast and supports Sata III. However, the BIOS only supports Sata II which forces the SSD to work at a much lower speed. Note that the Intel chipset built in the laptop does support Sata III; it's just Toshiba's BIOS disabled the Sata III speed. This issue applies to the whole R835 series and has been discussed a lot online. Many people have complained to Toshiba and requested them to enable Sata III. To my surprise, Toshiba decided to ignore customers' feedback and requests. Their CSR is simply not answering customers' questions. It's very simply for them to change the BIOS and enable Sata III, but they simply choose not to do it. Very disappointed w/ their customer service attitude. In summary, the price is simply too high for this handicapped device. Many other laptops at this price fully supports Sata III. Unless they fix the issue, I won't recommend it to anyone who wants to get the speed out of the money they spend (which they deserve for this price).