Bests & Worsts Reviews from Amazon

I ordered two of these to replace my alarm clock and my wife's. When they arrived, they were easy to setup (I only had to adjust the time by about 4 minutes). For the price, it seemed like a nice alarm clock. I like that there are two alarms that can be set to buzz or radio. The menus aren't as intuitive as other clocks, but easy enough to navigate. And the time projection was great. My wife's clock worked flawlessly out of the box, but mine had a dimmer issue. The display is supposed to have a HI-LOW-OFF dimmer setting, but mine was HI-OFF-OFF, no middle option. Well, the HI can light up a room and the off is more of a negative display (turning the screen black and the numbers a dim white). The LOW on the other unit is good for night time viewing, but mine didn't have that. I contacted the manufacturer instead of Amazon and they had me try a reset, which didn't work. So they sent me another unit right away. I was please with the customer service and how easy it was to handle this issue. The day the new one showed up, everything went right; however, the blue display was a different shade of blue than the original my wife had. This not only triggered a minor O.C.D. impulse in me, but also caused me to question the overall consistency and quality control of the manufacturer. But I can overlook that as long as the unit functions, and it did. No joke, 2 hours later my wife's unit started acting up. The radio was only bringing in static and there was a slight "digital" bleeping sound in the background. I tried adjusting the FM antenna with no luck. Then the alarm refused to be set. The button (pressed once to get into the alarm setting function, then pressed and held to start the set) would only let me see what the alarm was already set to, but not adjust it to a new alarm. Out of frustration, I unplugged it and plugged it back in...and the radio worked! Hooray. Clearly not an antenna or location problem, just something inside failed. But the alarm never regained functioning. Instead of dealing with getting ANOTHER new one from the manufacturer, I just sent everything back. Great clock if/when it works...but have two out of three fail in 4 days isn't a good first impression. Congrats to the several thousand people who had 5-Star success...but I'm in the 2-3 star approval range for this product. I've attached photos only to illustrate the dimmer settings of HI-LOW-OFF. The pics were taking with a crappy cell phone camera so I adjusted them to attempt to give a more accurate depiction, hopefully that helps SOMEONE, though my advice is to just buy something else entirely.