Bests & Worsts Reviews from Amazon

My wife ordered five of these flashlights. Only one had a charger and battery (we later discovered that additional chargers/batteries come with upcharges - they even charge for the warranty). Plus the storage boxes started falling apart after being opened _once_. As others have mentioned, this is a rebranding of a $5 flashlight. Five minutes' worth googling and Amazon reviews showed that these are a SCAM. Here are a few things you'll need to deal with Shadowhawk Industries: * Their Customer 'Service' number: (866) 342-2144. * The knowledge that everyone on the distant end, CSRs and supervisors, are what I refer to as 'back office mouthpieces'. First hint: They try to talk over you instead of listening to you. Their job is not to help you, but to maximize profitability for Shadowhawk Industries. They will be polite and reasonably professional as they attempt to convince why you're wrong for calling... * Unlimited long distance minutes on your phone. Expect to be on hold for 15 minutes; then another 15 minutes while they complain about how their system is down/slow. Total time around 25 minutes. Total duration of call expected to be about 35 minutes. Try not to be too assertive; they're sensitive and will threaten to hang up on you. * The URL (web address) of the 'receipt' they sent you. This is the ONLY place you'll find your order number; it's NOT shown on the web page screen itself. It's in the URL (the web address in the Location bar at the top of the screen). You should see something like this: [....]where the 'nnnnnnnn' is your order number. * Shadowhawk Industries' corporate address: Shadowhawk Flashlights, 7582 Las Vegas Blvd. S #115-405, Las Vegas, NV 89123. This is to establish jurisdiction, which is in the State of Nevada. Here's the Nevada Attorney General's Consumer Protection Hotline: (702) 486-3132. * Shadowhawk Industries' return merchandise address in California: Shadowhawk Flashlights, 7875 Highlands Village Place, Suite B102 #401, San Diego CA 92129. This will also establish jurisdiction in the State of California. Here's the California State AG Consumer Protection website: [...] * USPS signature delivery confirmation when you send the merchandise back. Otherwise, you have no proof that you sent it or that they received it. And you WILL need proof. Sorry, they won't pay return postage. * Another call to Shadowhawk once delivery has been made. Otherwise, you probably won't see your refund in your lifetime (I'm in this phase as of this writing). What you will NOT receive: A standard Return Merchandise Authorization (RMA) number. They'll try to pass a 'voice return authorization' off on you. Don't fall for it; keep pressing. Eventually, they'll tell you to use the order_id number in the URL. If you've purchased this product and are unhappy with its quality, these are the tools you'll need. NOT RECOMMENDED.