Bests & Worsts Reviews from Amazon

This applies to the My Book USB3 2TB drive. First the good stuff - It is a nice fast drive. HDTune showed and average speed around 90-100MB/s when connected to a USB3 port on my Lenovo W510 laptop. That is why I bought the thing, and it works well. I had NO trouble accessing the drive (but then I reformatted it completely and did not see any issues with the CD partition etc..). Note: I needed to update the USB3 drivers on my W510 to get it to be recognized consistently by Windows 7. That is likely an issue with the Win7 NEC USB3 drivers preinstalled on my Lenovo, and nothing to do with the WD drive. Now the awful part: After about 4 months of usage, the USB3 female connector in the cabinet came loose - and was stuck to the USB3 cable when I removed it! I have owned close to ten different WD external USB drives from ~320GB and up to 2TB drives. I have *never* had any such issue with any previous drive (my only real gripe has been the fickleness of the tiny USB connector which often doesn't need much in the way of movement to cause the machine to lose contact with the drive - rather annoying). Inspecting the board where the connector was - it seems that on this drive, it is just soldered straight on with 5-6 soldering points - NONE of which go through the board. This is quite unlike their 2TB USB2 My Book where the tiny USB2 connector is supported by two plastic studs that go through the PCB board. And the power connector on both USB2 and USB3 is soldered with pins going though the board and an additional thicker plastic stud. So if you intend to stick the cable in there and leave the thing stationary - you will most likely not have this problem. HOWEVER if you do any amount of plugging it in and out, you must use EXTREME CAUTION or you will most likely break off the connector at some point. The shop I bought it from had one raving review when I bought it from them - but when I went back after my problem, there were 7-8 other people with the exact same problem. So it definitely looks like a terrible design which should never have been implemented, and can not have gone through any kind of real world testing. I am quite frankly disgusted at the QA process that let something like this go into the retail chain. BUYER BEWARE! If you google WD MY BOOK USB3 BROKEN CONNECTOR or similar, you should find people both on TomsHardware and on Western Digitals own community who have experienced this. --- Be aware that if a hard drive fails, you will most likely not get any help/compensation for your data. They will at most replace the defective unit with a new one. Make sure you have multiple backups. And I can't really say I disagree with that policy. The problem here however, is that Western Digital has clearly designed a product which has an extremely weak point - and I hope they will show the corporate responsibility to fix the design and offer to replace the drives. The quality of that connector is quite UNACCEPTABLE and I will surely never buy anything like it again. And I have been very happy with my earlier WD purchases :( Western Digital: I am looking forward to hearing your response to this post. Show us that you care about your customers.