Bests & Worsts Reviews from Amazon

I ordered March 19th, received March 27th. Good picture, good size. All seemed well at first but now at April 8th the screen is randomly shutting off and the power supply cord is getting hot. I noticed one other review which seems to have the random shutting off program. Contacting customer service and I’ll post my results. The monitor has now stopped working. I’ve contacted customer service but they are currently closed. I’ve sent them an email. April 15 2020 update: After a few emails back and forth, we figured out it was the power cord. They sent me a new one on April 7th and I received it April 12th. So far, so good. Hopefully this one doesn’t break after one week. Update 5/5/20 A strange scratch has appeared on the screen. Which is strange because I haven’t moved it or cleaned it yet. I dusted with a fresh microfiber cloth but that’s it. Still I noticed this a week after I wiped it. The strange thing is, the scratch doesn’t seem to be on the outside the screen but in a layer. I don’t feel the scratch when I touch it, and when I turn off the monitor and use a flash light to find the scratch, it’s not there. I have contacted sceptre again and awaiting the results. I’ve been using sceptre for years, I started with a 24 in curved and then upgraded to a 27 144hz curved and those were amazing, zero problems and recently bought this one. It’s been a bit of a grieving experience this time. I hope they fix this. Update 5/14 On 5/7 customer service informed me this is a defect and my unit needs to be serviced. I was told that within 48 hours I will receive a packing slip to print via email. On 5/12 I emailed them and told them I had not received the packing slip. I still haven’t heard from sceptre. 5/17 Still haven’t heard from sceptre. Maybe it because of covid and cali’s strict lockdown, but also I feel like this is something that can be easily addressed with working at home. I won’t be purchasing from sceptre again. I’ll just save up and get a good monitor.