Bests & Worsts Reviews from Amazon

I am basing my review on customer service. I have purchase multiple clippers in the past. They have always been satisfactory.I run an animal welfare surgical facility and we have to keep clippers on hand at all times as they are in constant use. I purchased a new clipper in September and received them on September 11th. They were purchased as a back up clipper as we had just opened our last one. Today is November 8th, they were opened today for the first time. Out of the box they did not work. It clearly states on their paperwork NOT to call the store they were purchased at...to call them directly. I did as they asked. When I reached their customer service rep "Jenny", she was more concerned with schooling me on the proper use of clippers. I had already explained that we are well versed in clipper use. I have 36 years experience alone! Then she condescendingly asked if we were maintaining the clippers properly with the oil that was provided. Again, I repeated that we just opened them today and they did not work out of the box. She then said we should have used them the day they were received and to check my warranty. Once again, I told her they were not needed when they were received. They were ordered as back up. She then told me to send them in at our expense and they would "look at them". I asked for her name....rather then answer me, she asked for both my first and last name and tried to hang up. When I interrupted her, she unwillingly provided her first name and refused to provide her last name. I asked to speak with her supervisor. she put me on a long hold only to come back to say her supervisor was too busy to speak to me. A company is only as good as it's representatives. This was a horrible experience!!! Never again Andis. $160.00 for a new pair of clippers that you berate the customer for when approached, expect them to pay more so you can"look at them", and you treat a long time client with untenable disrespect.