Bests & Worsts Reviews from Amazon

Added comment: It appears that someone from the manufacturer goes to every single negative review of this topper and adds a comment about their website for the warranty, and then marks the review as not helpful. If you look down the list of negative reviews, you will see that there is at least one "not helpful" mark on each review. What are the odds of that? Seriously, this is a huge breach of consumer trust and I believe amazon should be putting a stop to it. Unfortunately, there is no place to report this abuse, only those comments that are specifically abusive. I am deeply disappointed in this mattress topper. I research my purchases carefully, and rely on reviews that people give products to help me determine what to buy. It's one of the best ways to minimize buying junk when you are making an online purchase. Despite the fact that I read many of the reviews, I still wound up with a junk pad. It was very cushy and comfortable on the bed, so I have no complaints about that. However, after sleeping on it nightly for a little more than 3 months, the pad started developing deep cracks. I contacted the manufacturer, but they were *extremely* slow in responding [took them over a week to email me]. I contacted amazon about the problem, and they were very good about dealing with it, and gave me a return shipping tag to return it to them. They suggested that once my account is credited, I could then purchase another topper. However, after removing the topper from my bed, the cracks enlarged and went right through the pad. This convinced me there was no way I would buy another one of these toppers made by this company. In fact, it made me wonder about buying another topper at all, as many reviewers said they had this issue, even with other manufacturers. I have a 2" pad that I have had for several years that has no issues, so I think I will just make do. If you are looking for a mattress topper, I would suggest buying something that has a rock-solid warranty.