Bests & Worsts Reviews from Amazon

The Kohler K-560-VS Ballera is a beautiful and feature-filled faucet. The Kohler name preceeds itself and - once the DIYer figures out that the documentation is really lacking - this faucet is easy to install. My wife noticed a slight leak in our original faucet and, after reading multiple reviews, I decided to pick this one up. It arrived promptly with no problems, the packaging completely intact. I opened up the box and took a look at the instructions which seemed fairly straight-forward. This was my first time installing a faucet so I was quite unfamiliar with the different parts and how they worked together. I was reassured with only 1 sheet with 13 steps which **seemed** clear. This is where the problem comes in. The installation of the putty and plate were a snap. No problems there. Putting the faucet into the sink, and screwing it down was easy too - well designed! I attached the hoses and went to Step 9. (ALERT - THIS IS WHERE THE DIYer IS LEFT WANTING!) Step 9 of installation - Step 9 says "Slide the wight onto the sprayhead hose. Push the hose completely into the outlet fitting." The weight is a piece of cake too. The house into the outlet is the DIY-unfriendly step. First, there are 2 plastic tabs, 1 on each part. One is yellow, the other is white. The instructions in no way tell you that the yellow one is a protective covering but the WHITE one is essential to the connection. Second, there's a little diagram that indicates the hose needs to be completely inserted. Well, it doesn't insert easily at all. "Is this white thing in the way? Is it supposed to be there? Huh." - The WHITE thing is supposed to be there. Everything seemed fine. I turned on the water. A stready stream of water came out right where this connection is. I turned it off, re-adjusted. Water. I got under there (now I'm wet, full of dirt AND angry). I looked at the connection. "Maybe it's not in all the way...it did go in very hard." So I push it in as far as I can...using all my strength. Turn it on. More water than before. I'll spare you the rest, but the short version is, went to Home Depot, bought another faucet. Did the same steps, but pushed with all my might. Turned it on. Lots of water. HERE IS THE SOLUTION WHICH IS NOT IN THE DOCUMENTATION. There are 2 black O-rings which sit inside the housing of this little connection. I think a #10 and a #8. You have to be very artful in inserting the male end...if you do it too hard (like I did twice), you'll damage the O-ring and it'll never work. Push firmly, but not too hard. That did the trick (and an online resource suggested lubing up the male end with dish soap...that was especially helpful). All there needs to be is a very simple little caution in the documentation regarding this problem. Experienced plumbers know this no doubt...DIYers do not. Next time you need to contain costs, Kohler, please consider how important documentation is. You have a wonderful product and your documentation is completely inferior which in turn detracts from your reputation.