Bests & Worsts Reviews from Amazon

Don't waste your time buying a product from "Dream On Me." We bought this bed when our two year old decided to start climbing out of her crib. It arrived quickly from Amazon. Upon opening the box and assembling it we discovered issues. Issue one: the back side of the bed had a slat that was broken. Issue two: the drawer doesn't fit correctly -- it sticks (that we can live with). The minor issue is the general fit and quality of all the parts--they don't. Oh, and it's entirely made in China. Disregard the made in the USA claim in the advertisement. Disappointing, but stuff like this happens. Most companies that sell this kind of furniture, such as Sauder, will send you a replacement part if you call them. I found a number in the assembly instructions and called it. It didn't work. It's not in service. Now I was worried, but fortunately the internet came through. On the "Dream on Me" website is a number and several reassuring statements that I would eventually discover to be lies, among the most choice were: "We pride ourselves in quality service" and "Our customer's satisfaction is our top priority." I called and got a receptionist or an answering service and was transferred to voice mail. I left my contact information and a description of the problem. No response. Called again later in the week. Same thing. Called again even later in the week and got through! I related my problem to Alissa in customer service. Her response: "We're the manufacturer, we don't deal with customers." Stunning. She seemed perplexed when I asked why they had a toll free number if they don't deal with customers. She proceeded to tell me how I didn't get it. Basically, my expectation of having a manufacturer stand behind their brand new product was ridiculous. She also tried to explain to me how they "don't work that way." Then she began a lecture: how do they know I actually bought the crib? (like this is a little scam I do--call up companies and asked them for a replacement part--in ten years I'll be able to assemble a complete bed!!! I volunteered to fax a copy of the receipt, but no, they don't work that way.) So now I've got to take this bed apart and mail it back to Amazon after my Toddler has already been slept in it. (silly me, I let her sleep in it because never in a million years did I imagine the manufacture wouldn't correct the problem). Looking forward to more confused sleeping nights because, if you have a Toddler, changing beds isn't easy. Thank you "Dream on Me" for the nightmare the next couple of nights will be.