Bests & Worsts Reviews from Amazon

I had tried these with my Keto Krate and liked the two flavors that came in that. They are somewhat pricey, but I decided that the sugar-free electrolytes were a good way to go, and I liked the low sodium aspect too. I just received my order today. I ordered the 20 pack. Only 18 packets were in the box, which was squashed due to being mailed in a padded envelope instead of a box. I checked the envelope, and the missing packets were not in there either. So, I am short a raspberry and a lemonade packet. I was hoping to order more if I like all the flavors, but I won't if I can't trust the company to send a complete order. I didn't see a way to contact Ultima directly, but if they make this right, I'll update my review to a more positive one.