Bests & Worsts Reviews from Amazon

I have three cats who require lysine. These treats were my go-to until now. They have changed the formula and it is now terrible -- only one of my three cats will touch them now. In the past, the treats have been small, dark brown, uniform in size, and sort of chewy. My cats went crazy for them. But the last package I ordered contained treats that were pale, crumbly, and not uniform in size. They looked old/stale/damaged, so I thought it was a bad batch and returned that package. I purchased another from a different seller and received the same thing -- the second package contained the same pale powdery treats. Looking through the reviews and product questions, it is clear that the company has changed the formula. However, I see some people saying the pale ones are the new formula, and other people saying the dark brown ones are the new formula. For me, the pale ones are new, and they suck -- I want the dark brown ones from the past. I emailed Vetoquinol directly from their website to ask for clarification, but they didn't bother to respond. So on top of my general dissatisfaction, I am also really underwhelmed by their customer service. I'm attaching a picture to show the two versions. On the left is the pale crumbly version that they seem to be selling now; if you squeeze these or try to break them, they just dissolve into powder (and the bag had a good one inch of powder in the bottom). On the right are the smaller dark brown ones that my cats have enjoyed in the past -- you can see in the picture that these can be torn into smaller pieces with no crumbling. Since apparently it isn't possible to get the small dark brown ones anymore, I am forced to find another brand. I find it really disappointing that the company would mess around like this on a product that many of us rely on to keep our cats healthy, and that we pay a premium for ($25+ per bag!). If they had responded to my inquiry, I might feel a little less disgusted, but they didn't, and I see others posting here who tried to get answers but were also ignored. I think that stinks, just like these new treats do. (PS - Both sellers I bought from were fine, no complaints there. This is purely an issue with the manufacturer.) UPDATE: Well it seems they have now settled on a new formula that is totally different from the versions I mention in this review. Now the treats come in new packaging (plastic pouch with a clear front panel), and the treats are dark-ish brown, super dense, and hard as a rock. My cat can't chew them, and I can't break them with my fingers, but I am able to cut them up with a sharp knife. The cat will then eat the small pieces. I don't know what is going on at Vetoquinol, but they sure seem to be going further and further downhill. Unbelievable.