Bests & Worsts Reviews from Amazon

The router died after about 6months - only Amber light on the power, nothing else, even after hardware resetting it. What's worse is their support is the absolute worst I have ever encountered. Here's what I so far have had to go through to get an RMA 1. Make a case on their website, uploading proof of purchase with it 2. Call and wait for 40 minutes for someone. Then spend an hour as I'm told step by step at a painstakingly slow pace how to ping the router to check if it's broken over Ethernet. 3. Told to email them with proof of purchase and the case # again and then call back again after 24 hours. 4. After 24 hours called back and was told the case # doesn't exist. 5. Make another case # via the website and call again. 6. Wait for 40 minutes for someone to pick up 7. Wait for 20 minutes on hold for them to verify I sent the proof of purchase. 8. Told we need to do the troubleshooting AGAIN. I asked why this is necessary to waste even more time. 9. On hold again for another 20min. 10. Told to upload proof of purchase again. 11. Wait for call back sometime in the next two hours before calling back again. 12. Nobody called back. I called yet again. Wait for 45 minutes, am told I will receive an email with RMA information. 13. Finally receive email with RMA info. I have to pay $20 to ship the device back, or ship it myself for whatever the price. Really? 14. After a week and a half without the router I finally received a replacement. It's pretty clear that if something goes wrong with your device, they have made it as difficult as possible to successfully process an RMA. They're hoping that most customers will give up. This is incredibly malicious anti-consumer behavior, and I will never buy a Netgear product again as a result. I urge you to do the same. The router is OK, so 2 stars. EDIT: lowered to 1 for even worse support than I could have imagined.