Bests & Worsts Reviews from Amazon

This should be zero stars -- but alas, I had to give the minimum of 1. I've used apartment sized washer and dryers for many years. In April, 2012, after 6 years, my trusty little Haier dryer just couldn't take it any more and died. I would have purchased a new Haier, but Amazon had the Avanti, on Prime, for the same price. I decided to try the Avanti after reading a ton of reviews. The unit was delivered on the 26 of April. At first, I was pleased -- it seemed to dry a bit faster, and was a bit larger capacity than my old Haier. 3 months later, a loud noise started -- it sounded as if it had a bad bearing. The sound was so loud that if you stood in the same room, you couldn't hear my teenagers music playing full blast in the next room. Seriously freaking loud. I called Avanti to have warranty service done on the unit on August 2, 10, 15, 17, 21, 23, and finally on the 29th. Each time I was told the unit was now entered into the system. Each time I was given a confirmation number. Each time I was told that a service provider would call me within 2 days. Each time I called, there was no record that I had previously called, even with the confirmation numbers. On the 29th, the last call I made, I was told that there were no service providers in my area (I live within 30 minutes of New York City). They would try and find somebody to service the unit. I should expect to hear from a provider within 6 to 10 WEEKS. I can't return this to Amazon, as the return period has expired. I can't get the dryer fixed for at least 2.5 months. I'm incredibly disappointed in this purchase and will be purchasing a new Haier in place of this Avanti. If a service provider ever calls, I will still have this repaired, as a back up, but never again will I purchase from a company with such awful customer service.