Bests & Worsts Reviews from Amazon

We purchased this lock for our vacation condo that we frequently rent out to guests. We wanted it for the convenience and control it offered with the ability to send scheduled keys to our guests for their stays. We also bought a fob for our housekeepers and the hub so that we could monitor the lock remotely via wi-fi. I was super pumped about this system. My husband was skeptical from the beginning. I talked him into it and defended it over and over again. I am now changing my tune (I hate it when he’s right). This lock has been nothing but trouble since the day we installed it. The app is buggy and needs to be restarted and even on occaision re-installed to operate the lock. Even with the app working properly, the lock still doesn’t respond sometimes. The batteries began to fail less than 3 months after install, despite ensuring that the lock was properly installed and free to move. Many of our guests have found that it isn’t intuitive to use in the first place—the flashing lights and colors are basically meaningless if you don’t have a decoder to tell you what’s going on. We have fielded many late night calls from guests unable to enter the house after a long day, culminating in a call last night because the lock was stuck in an infinite reset loop (spinning amber lights, which according to the Kevo website, means the lock is rebooting). I couldn’t access it remotely during this crisis which completely defeated the purpose of the $100 hub, and the fob didn’t work either— another $30 wasted. I drove 2.5 hours to let our guests into our condo with the mechanical key at 0130 in the morning. According to the guests who checked out this morning, the lock is still spinning amber, so the batteries will probably die soon as well. Kwikset will be getting a call from me today, but in the meantime, please don’t make the mistake of purchasing this lock. Kevo has a lot of work to do before it’s appropriately useful for this basic necessity of home use. I guess the one star is for its aesthetic appeal. It looks nice on the door. That’s the nicest thing I can say about it right now.