Bests & Worsts Reviews from Amazon

I hate complaining about a poor customer experience but I was so annoyed with my experience with this company. I purchased this plan with my NIkon Coolpix 520. I dropped the camera in February while on vacation and needed to get it repaired. The first contact explained how the process will work. They will send out a box I will send my camera back, Once it it received, the average turn around would be 3 days. My camera would be fixed or replaced. Call #2 was a couple weeks later and I was informed they never sent out a box and they'd do so straight away. Call #3 was a week after that. The box was sent, they said, they'll have to trace it. They'll initiate a trace on the box and get back to me in 1-2 days. Calls #4,5 and 6 were me following up, as I did not receive notice on what was going on. On call 6, I was told a supervisor would call me that day or the next at the latest. 3 days later I got one. Its now 6 weeks after my initial claim and Im told that they'll email me a mailing label to send it back. I'll have to go buy the packaging etc. Its now 2 weeks past then. Call #7 to check on the status of my claim. They received the camera and I'll have my check in 7-14 business days. Confused, I asked why I am not getting my camera (or a replacement coolpix 520) I was told. That was just the decision made. So I asked if they had notified me, and was told that a supervisor should have called me. I received no email, no phone call. No contact of any kind. I suppose I should be glad I am getting my full price paid, but what I wanted was the camera. Its now been roughly 9 weeks and I *should* have my reimbursement in1-2 more weeks :( I expect to have to call.