Bests & Worsts Reviews from Amazon

Thought I'd give you all a heads up re Breville. I bought a BOV650XL 15 mos. ago and started getting the EO5 error message that requires you to contact Breville. Long story short their message to me was that since I'd bought the toaster oven online through a secondary seller and not thru an authorized dealer they would NOT honor the warranty. They did not disagree that they had a reoccurring problem with their oven [which has been documented thru others experience with the same oven]. I had ask for a variance to the 1 year waiver citing the reoccurring problem. They didn't disagree, but gave the excuse above for not taking any action. My days of shopping for the best price online are over. I'll only buy from a name brand store online from now on. P.S.: I've bought my last Breville product as well.