Bests & Worsts Reviews from Amazon

I can say that the fridge/freezer part works. I can also say that; 1) it is hard to find out how to submit a warranty claim 2) when you do figure out how to contact them, customer service is slow (5 days to even get a response) 3) they do not back up their product well 4) some of the components are made of very poor quality materials and have weak designs (look at the photos, decide for yourself) Below is their response to my receiving a damaged unit with a broken plastic lid latch (not surprising as they are made with brittle plastic with thin parts prone to breaking; shocking when you realize these are supposed to be rugged and used heavily): My warranty claim " I just received the unit and was shocked to realized that one of the lid latches is already broken. Please send me two new latches, I will attach the one and keep the other as a back up as they are clearly ridiculously fragile." Their warranty response: "I'm sorry you had an issue with your latch breaking. The latches are not covered under warranty. You can place a phone order by calling customer service" By the time I got the reply, I had used the cooler already so did not feel it was right to return it (I guess I can always use a bungee cord to keep it closed); but if you think a product in this price range should: - arrive undamaged, - have good quality customer service and - that the parts should all be made to last then.......... this it NOT the company for you to buy from. If the company corrects its breach of basic legal responsibility to the consumer and quality control, I will update the review.