Bests & Worsts Reviews from Amazon

I was most disappointed to have received the box without a phone inside. Needless to say, repeated msgs to online assistance proved futiled. Long story short, after being out of pocket almost 500 bucks for almost 2 weeks, I was instructed to make a police reported BEFORE anything further could've been done. I understand how it goes, but truly, I am thoroughly disappointed. Buy at your own risk and apparently I am not the only person who've had this issue. I have purchased numerous other phones online and have NEVER had an issue like this!!! Suffice to say, when I finally got a respond to one of my emails approximately a week or so after, all I was told was to contact amazon help center. Big Help!