Bests & Worsts Reviews from Amazon

I'M ABSOLUTELY LIVID AND EXTREMELY DISAPPOINTED WITH VON VONNI'S COMPLETELY UNPROFESSIONAL CUSTOMER SERVICE. I placed 2 separate orders. The first order contained a long transformer dress which was backlisted. Fine, I can wait. I reached out to customer service THREE MONTHS LATER wondering where it was. "Sorry it is still backlisted." fine, do you know how long before i can anticipate the order? "check in another 6-8 weeks". i contact customer service once again and they respond back with "sorry it is still backlisted". fine, can i order a different color? "sorry we do not handle this". when i attempted to contact customer service once again they closed the "service order" as completed. ITS NOT COMPLETE AND I STILL HAVENT GOTTEN THIS DRESS!! $99 DOWN THE DRAIN!!!! The second order contained a long transformer dress + 2 shirts. when the package arrived, i received the two shirts, but the dress was the wrong style (i ordered a print and received a solid-colored dress). when i contacted customer service they told me that i needed to mail the dress back and they would send the correct one. so i printed out the label they provided and sent it on its way. 3 months later, i still did not receive the dress. so i contacted customer service. "oh we see you returned the dress" (1st - i wanted an exchange for the correct dress i ordered. 2nd - i never got the refund on my credit card). when i explained my situation, they responded with "sorry, it shows that the item was returned". when i asked for either the dress i ordered shipped to me or my money refunded, they closed my service request order as "completed" once again. ANOTHER $99 DOWN THE DRAIN Repeated communication with customer service after 3 months, 6, months, 9 months. STILL NO DRESSES. THEY STOLE MY MONEY AND HAVE REPORTED THEM TO BBB. When I tried to communicate with customer service one last time, they indicated the service request "completed" and never heard from them again. i even spoke with someone on the phone and they said "i confirm that we received the dress you returned, but i cannot see either of the two dresses shipped" almost 2 years has passed and after moving to another address, i have never heard from them again. $198 + tax/shipping down the drain.