Bests & Worsts Reviews from Amazon

Bought this vacuum in late 2015. It does a great job when it runs, but it needs a fix here and there. The first year was simple: call in and ask - usually the fix was simple. We bought it with an extended warranty, but when late 2016 happened and we had to switch to the other warranty, the vacuum needed to be sent in. So we sent it in Jan 2017 and now it's almost May and we can't get our vacuum back - the password reset doesn't even work on the website of the warranty you buy off amazon. We try to call in and get non-answers. I don't fault Neato for that, but if you need to consider the risk that you won't have a working vacuum after a year and will be on your own. Most of the fixes pre-2017 were simple, but we still had to ask for advice because they weren't obvious. I think the risk is high you will need help and I'm not sure the value of the vacuum for a year is worth it. Update2: It's May. We got the vacuum back, but it doesn't work. So we have to now 1. get our money back for paying for the repairs 2. find a way to deal with squaretrade and 3. keep living without the robotic vacuum we paid money for a couple of years ago. My partner agrees that he wouldn't buy this in hindsight either.