Bests & Worsts Reviews from Amazon

I purchased the Nest Cam Security Camera 3-pack. It arrived on time and was beautifully packaged. Set-up took a little time, but was made easier thanks to smart use of bar codes on the back of each camera, in conjunction with the Nest App. So far so good. For most home users, the cameras are useless without a cloud storage subscription. With a subscription, video is stored in the cloud, and you can review historic activity at any point in your history (10 or 30 days) or upon events for example if motion or sound was detected. Without a subscription, you can only watch the video live. Not very useful for security purposes. Nest will not allow you to use third party cloud storage providers so you're locked into using their facility, which is priced much higher than regular cloud storage. So I purchased a 3-pack of licenses to go with the three cameras. Unfortunately, Nest only associated two of the licenses with two of my cameras, leaving the third camera without a storage ability, despite paying for it. The third license, according to my account, will be applied to my next camera purchase, essentially rendering one of my three cameras useless. I have no plans to buy another camera. Clearly a bug in their system caused one of my cameras and licenses not to be matched. I contacted Nest support and they would not associate the unmatched license and camera. They told me they may re-review the case once the camera storage trial storage period expired. Despite buying three cameras and three licenses, I have one camera which i useless one license which Nest are trying to get me to buy a fourth camera to use it. Worse, for a business in the security business, they will only review this case once my home is unsecure. Up to this point I've loved Nest's smoke alarm product. I have five of them and they have served me well. But I'd warn people away from the nest security cams until Nest have fixed the bugs and improved the level of their support, which is close to non-existant. I'm very disappointed with this product.