Bests & Worsts Reviews from Amazon

We bought the unit on-line through Amazon, and it worked for a month. Then it stopped making ice and in fact heated the water. I called customer support, and it put me through a reset process. That also did not work so I called customer support again. This time they described a return process that was so elaborate that it was clearly designed to discourage me from using the warranty. I had to box it and pay for shipping myself plus pass a $7 "insurance fee" to Curtis. What a disappointment! I would not recommend this unit nor this company to anyone.