Bests & Worsts Reviews from Amazon

This product was easy to set up. But after only two months of use by one 100-pound person, it began squeaking, and I found that the center piece that supports the mattress had broken and bent. I had registered by product on the Zinus website to take advantage of the "warranty" for the bed frame, so I contacted Zinus customer service asking for a replacement part and screw (it is an 11-inch piece of metal). I have submitted two difference ticket claims, emailed them at least 8 times, even messaged them on instagram, and have not received a single response that was not the automated "we will contact you." I called the customer service number, and was told that they could not do anything and that I had to wait for the other department to respond to my emails. It has been 3 weeks, and I can't even get a reply about getting a replacement part. I am very disappointed in this product and the company who doesn't stand behind their products.