Bests & Worsts Reviews from Amazon

I bought the phone for my 6-year old who was having separation anxiety. I purchased $25 of minutes and gave hime the phone for emergencies (which is what the thing is for). Since we did not have any emergencies in the last 6 months, the phone has gone unused. When I tried to use it this morning it would not work. I called customer service who pointed me to a terms & conditions page 3 links deep on their website. In 5-point font they let you know that if you don't use the minutes in 90 days they expire and if you don't use the phone for 120 days they deactivate it. There is a $25 reactivation fee and you lose all of your purchased minutes. When I pointed out that the policy was not clearly posted I was basically told tough luck by a 22 year old "Customer Service" manager. This is a terrible way to do business, a really obnoxious means of wringing additional revenue out of an existing customer base (especially given the primary purpose of the phone as an infrequently used emergency device). This company ought to be ashamed of themselves. Bunch of scheisters.