182
people found this helpful, as of 2023
ranked #187,547 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Worked fine at first, then issues
This tv worked fine when i first purchased it on prime day 2018, but a month later issues started happening. First the screen would go to the screen saver mode while watching it. We would turn the tv off and back on and the problem would stop for awhile. This would happen frequently. But the real problem started a few weeks later. The standby light on the set would go out and there would be no power. We have to unplug it and replug it several times before power was on. Now after doing that the remote would frequently not be able to turn the tv off. It is frustrating.
Update: I tried to get warranty service for this tv. I called Best Buy, who said call Toshiba, who then gave me a number to call. It was the Geek squad at Best Buy. They said they would handle the warranty service on this tv, but I lived outside of their service district, but they would send an outside technician to my home. Next day I got a voice mail from Best Buy saying they were not responsible from the repair and left a telephone number to call if I had questions. I called that number and it was a survey where I could win a cruise. I called back to Best Buy and they said they do some warranty work on Toshiba televisions, but not on this one. I called Amazon, who tried to help me get the warranty repair. After 38 minutes of doing research and making calls, Amazon said it was like going in circles. Even though is was after the 30 day return period, they authorized a refund with a restocking fee reduction to refunded on my credit card. So I packed the tv up, hauled it to a UPS store, and waited.
Over a week after the tv was returned, I got a letter from Best Buy saying they did not have to accept my return, but they did and enclosed a store credit for the full amount paid. I really do not want a store credit to Best Buy. This whole experience has been not only frustrating, but time consuming. I think Amazon should reevaluate their relationship with Best Buy.
October 2018 · Electronics · verified purchase