Bests & Worsts Reviews from Amazon

A friend had very positive results with the Macintosh version and recommended it. I bought this product. Please pass it by. What you get in the package is the hardware USB interface and 2 blank disks. You are directed to a website at Roxio to download the software. So, after 2 days of attempting to install the software, all I've accomplished is a waste of time. No software should every take this much effort to install. After downloading 750MB the installer progresses a little bit and says an error has occurred and quits. Forget tech support. I've gotten the standard responses like: 1) shut down the firewall and anti-virus protection and 2) create a new user account with admin privileges (and go through the entire process again. The most frustrating part of the support experience is that the support rep insisted I provide him with a license key. News Flash: This package has no license key info. I needed to take photos of the box and email them to the support desk to prove I was an actual purchaser. (Incidentally, the software does not begin the install process without the USB hardware attached to the computer). Long and the short of it: I've gotten a return authorization and it's going back to Amazon. And, finally, Corel tech support gave that as their final recommendation: return what I bought and purchase another package (probably directly from them) with a software CD enclosed. No one should spend this much time just getting the software installed. PS: Running Windows 10 (64-bit) on new Dell with Intel Dual Core CPU (3Ghz) with 8 GB Ram and 1 TB HD.