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I have been using Quicken since inception. I have bought each upgrade through the years. I then bought 2016. I cannot log into my Suntrust bank application as I got in the eternal loop of having to change the password through the Quicken Software. (Software would not let me use the existing password and a Suntrust password cannot be changed through the software) After approximately 8 hours of customer service not being able to help (3 Representatives) I gave up. I uninstalled 2016 and re-installed 2015. No need to enter another password and all is well.I want my money back and compensation for my time. Also when I asked to be escalated to an expert the request was ignored. The case number if someone at Intuit reads this post was 413297929. 11/22/2016 - 7:30am to 8:51pm and I paid $70.00 to boot for this. Who did the testing for this software???????