172
people found this helpful, as of 2023
ranked #199,685 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Better hope you never have problems or you better have lots of patience.
Worst purchase ever made. Stopped working after about 2 months. Contacted Netgear's support. First level support is off shore - very frustrating experience. 2nd level support makes you perform all the troubleshooting so you better be in good physical condition because you'll be moving ladders around and going up and down and going back to check the app and resyncing this and that and then I lost patience and had to have them reschedule the rest of our 2+ our call to next weekend to continue this ridiculous act. We almost got through the troubleshooting and it's likely faulty cables or something and they wouldn't even send me a replacement cable that goes from the solar panel to the camera. I even offered to pay for it. And I only wanted 1 cable to first confirm whether or not its a cable issue. I tried re positioning the solar panels but they aren't hard to position so anyway.
I cannot recommend this product. I would recommend Netgear either start offering on site services or at least provide a referral to onsite tech support that can work with you guys. I would totally pay extra for that. Instead I'm currently angry, frustrated, and not looking forward to my next tech support call with your people.
January 2018 · Electronics · verified purchase