Bests & Worsts Reviews from Amazon

I've bought maybe a dozen of these spikes and use to recommend them. They tried to fix the issue of the crampon chain tearing out of the lug by reinforcing the islet. Now instead of a fix-able lug rip (carry zip ties to reattach to the harness, The Whole Harness Rips In Half! Makes the whole system useless. Tried getting them to live up to their warranty by sending for an RME and following up with phone calls but no response after 2+ month of trying. A defective product with no customer service