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Really bad sign if the company by default expects complaints to ...
CyberPower CSP600WSU Surge Protector, 1200J/125V, 6 Swivel Outlets, 2 USB Charging Ports, Wall Tap Design Don't buy. Purchased specifically to protect my Zeppelin Wireless. Unit went haywire fried equipment. When I contacted CyberPower about their promise to guarantee up to $75,000 of connected equipment, its agent asked for proof of purchase information. I provided everything and the agent repeated the request threatening if I did not provide information within 15 days, claim will be denied. This lead to a quizzical exchange of 15 emails with the agent reiterating a request, and I would write I've provided all the requested info. I discern this is a normal part of their process with any claim, designed to frustrate customers to stop pursuing a damaged equipment claim. Save the headache, buy another device. When I asked for CyberPower contact info to provide to the Washington State Attorney General's office, CyberPower's agent said the office had all its info. Really bad sign if the company by default expects complaints to your state's Attorney General.
August 2018 · Electronics · verified purchase
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