Bests & Worsts Reviews from Amazon

After a month of waiting, I finally got it! I'm happy that I'm able to make juices again!! Let's see how long this will last! I went up one star because when I called to complain, the person that answered me was really helpful! ------------------------------------ UPDATE ------------------------------------------------------------- The short version of my review is: I do not recommend buying the Omega J8004 or any other juicers from Omega, it might be cheap now, but it will be expansive in the long run. Here is the long version for the reason why: If you are reading this, you are probably searching for a juicer. I was doing the same thing back in June 2015. I looked for a new Juicer for two months. I read every single review, I watched every youtube video, I asked people and I learned a lot. My first decision was to go with a masticating juicer. They are much better than the centrifuge ones. I had three juicers lined up, and I was heavily researching all of them. I chose the Omega Juicer 8004 for reasons: 1 – Price was good 2 – It was American Made 3 – 10 year warranty When it arrived at my house 2 days later (Thanks Amazon Prime), I was like a kid on Christmas. I started juicing right away. I learned that you have to mix soft fruits and greens with hard ones. I would mix carrots and apples, beets and kale, orange and cucumber. My favorite juice was carrots, beets, and lemon. If you haven’t tried it, try it. It is energetic and it tastes delicious. I learned the hard way that potatoes are nasty to juice. I had a lot of fun. I was actually saving money with my juicer since no vegetable or fruit would go to waste, ever. The juicer was very easy to clean and it yielded a lot of juice. I had a three month honeymoon with my Omega Juicer. I juiced every single day. I would use carrots as the basis of all my juices. I was feeling great. On October 21, 2015, the screen of the juicer cracked when I tried to juice an apple. I didn’t panic at all, I had warranty, and I was sure it was just a fluke. I emailed the website on October 22, and I did not receive any answer (other than the automated “we’ve received your inquiry” email). On October 26, my birthday, I missed drinking juice in the morning. I decided to give them a call. Sharon Leaman was the representative who answered my call, a very nice and polite lady. She told me I had to send her a photo of the broken part, and after I had sent her, I was supposed to call her and pay $9.95 for shipping and they’d send the part. I immediately sent the pictures (The ones that I uploaded) and call her back with my credit card in hand. She asked me how long I had the juicer, and I told her three months. She told me that I didn’t have to pay anything since it was so new. I was happy. At that time, I was happy I bought an Omega Juicer. She told me it would take up to 10 business days for the screen to arrive. I was happy for the treatment I received, and I entered countdown mode. On November 6, nine business day after my call to Omega, I received a one line email from Sharon saying, “your order is at the warehouse for shipping” I freaked out a little bit. I thought that my screen was arriving, how could it still be on the warehouse? I emailed them back saying it was OK, even though I had thought that the screen was already shipped, and I asked for a tracking number. I received no answer. On November 17, I emailed Sharon again, asking for a tracking number, and saying that it had been 16 business days since the first time she told me it would take 10 business days. I received no answer. Today I emailed them back again. In two days, it will be one month since we talked, and I don’t have an answer to my email, or my screen. My final conclusion on the Omega Juicer is that the Juicer is good, the screen is cheap, being American made means nothing to Omega, their products are worse than the Chinese products. They have a 10 year warranty, but a very bad customer service. If you buy an Omega and something breaks, you can be ready to wait, a long time. The screen sells for $45 + $9.95 SH on their website, and you can only buy the screen with the drum. You can buy the drum by itself, but not the other way around. (Don’t take my word for it, go on their website). Think twice before buying this juicer, or any other from Omega.