Bests & Worsts Reviews from Amazon

I purchased this product 2 weeks ago, and my two biggest knives are completely dull. I've washed by hand as suggested. It worked fine the first couple of times that I used, and after that, can cut anything with it. The reason I bought these was based on the name of the company and reviews, but I would NEVER purchase this product again. Yesterday I was on hold for 1:34hr waiting to talk to someone at J.A. Henckels International customer service, so I can return these horrible knives and had to hang up without speaking with anyone. Horrible product and horrible customer service.