Bests & Worsts Reviews from Amazon

The product description for this printer should have read "You are purchasing this printer 'as is' -- all sales are final. In the event of failure, HP will do absolutely nothing -- so don't bother." We purchased this printer brand new in December. The printer stopped working in April (4 months later). We called HP tech support and here's a recap of the horror story: * HP claimed it was the power cord * They sent two replacement power cords (neither fixed the problem) * Called HP tech support again * They sent us a broken, refurbished printer * Called HP tech support again * The technician said "this happens a lot" and offered to send another refurbished printer * We said "no" and asked to speak with the techie's supervisor * Got a call back next day. We told the Supervisor that we wanted this resolved after 6 calls, one week of down time, multiple shipments of wrong or broken products, etc. We told the supervisor that we would post a review on Amazon if this wasn't resolved satisfactorily (please send a new replacement printer). He said "look at our Amazon sales volume -- that won't hurt us." HP's warranty and technical support is non-existent. If you're lucky enough to get a technician on the line, you will have a great deal of difficulty communicating with the individual. They especially have problems with serial numbers, phone numbers, and e-mail addresses (they like to drop digits and letters). We had to repeat these data points 5 or 6 times EACH phone call -- very frustrating. Also, when the calls didn't go well, we asked to speak with the techie's supervisor. Most of the time they said "I don't have a supervisor." One of the techie's had a sense of humor -- he gave us the phone number for the president of HP. I've been a loyal (and critical) Canon customer in multiple product lines. I thought I should try an HP printer -- it was a horrible mistake. The Canon PIXMA MP530 is a top-quality, supported printer with amazing performance. Don't look at the Amazon sales volume -- read the Amazon reviews. We're not the only ones that have had problems with HP of late. The HP 5610 does have one useful feature -- it works great as a door stop.