368
people found this helpful, as of 2023
ranked #61,004 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Great Product - Taste Not so Much - BS business mission - Horrible Customer Service
This product is such a great and unique one. It's the only one I could find that is Certified Organic, Soy free, Gluten free, Dairy free, and Raw Vegan Certified, and Non GMO. You have to make sacrifice on the taste, which is fine. But the mocha is pretty terrible tasting, and I usually love anything mocha flavor. I wrote an email to see if they could just send a 1 serving packet of each flavor, as I buy this brand religiously for last few months. They said no. Horrible customer service, and they obviously don't have a marketing/customer service that matches what you would think a company providing this product would have. Kudos on the biz decision, as I have to pay $35/$40 every time I try a flavor, I get it. But the second someone else comes out with a competing product - which they will - and Sun Warrior is no longer the ONLY provider - I am so OUT on this company. Smoke in mirrors. Product of the times does not reflect the company mission/customer service you would expect from the times. Makes you wonder what other things in their business that you give them the benefit of the doubt on bc of the nature of their products that they skimp you on and cut corners in the name of the dollar.
Sun Warrior - You have this market cornered. This market is a market of loyalist - healthy people - going out of their way to find and pay for products like yours in the name of health and wholeness. Don't be idiots and create a competitive gap because you are dropping the ball on customer satisfaction and nickle and "dimeing" [sic] your loyal base as they are simply looking for the best flavor they prefer so we can subscribe and pay your company $40/month - which is $480/annually per customer. That's just stupid business in 2018.
On that note - Ill bend over and try Vanilla for $40 with my fingers crossed. Thank you Sir can I have another.
April 2018 · Health and Household · verified purchase