Bests & Worsts Reviews from Amazon

I just processed my return of these headphones. The audio in the left ear drops continually. On a 30 minute walk, I lost audio in the left ear more than 10 times. It was brief (2-5 seconds on average), but still enough to be completely distracting and certainly not what you'd expect from a product in this price range. I really wanted these to work because I've heard so many good things about Jaybird, but that's clearly praise for earlier products not this one. Searching through the support forum, I didn't see Jaybird offer any real solution to the NUMEROUS people complaining about the same issue. Here's what they suggested (and what I tried): 1) Run the update - I did and it said my firmware was up to date 2) Reset the headphones - Tried this and it didn't help 3) Make sure my phone is on the right side of my body - I tried the right pocket (front and back) and there was zero improvement. I tried running with the armband on my right arm. This did decrease the number of drops, but not completely. I previously wore my phone on my left arm but thought if it would help, I could adapt. It didn't solve the problem. I initially sent an email to the support team and got no response at all. None... So I Tweeted them and got a nice reply asking me to DM them and they'd help me. I was hopeful, but all they did was ask for my email address so their support could contact me (see attached image). Almost a week later (and after another DM asking what's happening and being promised I'd hear from them soon) I finally gave up and let them know I was returning my Jaybird RUN's. This is a product that is clearly not ready for the market. I realize there are a lot of high-end headphone companies coming out with the "truly wireless" models and Jaybird likely felt rushed to keep up with the market. It appears that rush to market has cost them a bit of their reputation. I'm going to give the Apple Airpods a try. I've heard the quality is fantastic, not heard of any complaints about dropped audio, and they will work seamlessly with my iPhone X. Sorry Jaybird, I know returns are expensive and I know a 1-Star rating has negative impact on sales, but I gave you ample opportunity to supply me and the myriad of users who also struggle with this problem, with a solution. If the time comes that you believe you have this problem 100% solved, I'd love to give it another try.