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I went through lot of hassle from Chase. I did not receive any response within 30 days. They asked me to apply again. I reapplied and before I hit submit button, I called the support line. They acknowledged the application. But, I was told earlier that if I call them while reapplying, I won't require any further verification. Then I got a call to fax my ID card. The fax was transmitted successfully. After two days, I was told to send them the fax again. I sent them. But, they won't ever say if the fax was legible. after 2 weeks I got a letter that the application is on hold and asked me to provide proof of residence and DOB. Also, asked me to call. I called them. Initially they said, I can submit the documents online or go to a branch to provide my identity. I responded that I don't see any link for uploading the documents. Then I said I can go to a branch. i don't know the case person was very rude. She said, we have right to deny your application. I said "I know it, but, please tell me what should I do for ID verification?" She said, "we have cancelled your application. NO FURTHER WORD. If you want, you can reapply" and she hung up. I was very perplexed. For applying this card I had three hard queries and lost 9 points on credit score. Still no luck! :(