182
people found this helpful, as of 2023
ranked #187,932 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Ghost of a trial
Ghost trial...The ghost bed isn't for side sleepers in my opinion. Way too firm. The topper they send to make it better is a smaller footprint and is made in China. The mattress case looks and feels low quality and is misshapen. (Not a big deal in itself) Be aware if you buy two twins to use as a split king the trial is worthless. They will site policy and only allow you to be refunded for one twin. A lot of good that does. Now we are stuck with half a bed that we didn't like.
Their customer service isn't anything spectacular. They could have made it right but chose to just refer to their policy. Over all this has gone from an underwhelming experience to flat out frustration. We gave this bed and company every opportunity and I suggest you learn from my blunder. We did lots of research and read 100's of reviews and this is the review I wish we would have read.
February 2017 · Home and Kitchen