Bests & Worsts Reviews from Amazon

First let me say, this is not the seller's fault. Miele has changed this brush from what used to be a very soft, natural horsehair dusting brush to a polyamide bristle brush. Unfortunately, these fibers are anything but soft. They are stiff and very abrasive, and they will damage your belongings, especially if you have fine art and antiques. This brush is a night and day difference compared to the horsehair brush that used to be the SSP 10. I contacted Miele to find out if I received the wrong brush, but they claim this is the correct brush. They sent me a new one to be sure, however it is exactly the same. Miele claims that the Polyamide bristles in this dusting brush are natural bristles. Excuse me? According to my research Polyamide is a synthetic polymer, like nylon. It is anything but natural, and Miele should be ashamed of themselves for trying to pass this horrible brush off as a natural bristle brush. Wood is natural too, but I wouldn't dust my belongings off with a bunch of toothpicks strapped together either. Does Miele think their customers are both blind and stupid? Those of us who have invested a small fortune in their high-end machines know the difference between the original SSP 10 horsehair brushes and this rough, scratchy thing, which by the way, is in the exact same packaging as the former horsehair SSP 10 brushes of the past. We've had the pleasure of using many SSP 10 dusting brushes through the years, all of which wore out due to the natural hair bristles; small price to pay for having your belongings cared for gently. Did Miele really think we would not notice this bait and switch? This is shocking and appalling, from a company that I never imagined would sell out like they have. Miele is known for top quality in engineering and design, but not anymore, at least not when it comes to this accessory that's for sure. Anyone who pays the exorbitant price tag associated with Miele vacuums, also expects to get a high-end accessory. After all, what good is it to have a first-rate vac with a sub-par accessory? That said, it's great to have options. If Miele were to offer this plastic brush as a secondary option, then fine. But to replace the soft horsehair brush with this stiff plastic brush, and keep it in the same SSP 10 packaging describing it as a natural hair brush, that is beyond deceptive. It is false advertising. Shame on you Miele. This SSP 10 brush is going back. I will not risk damaging my precious belongings with this horrible excuse for a dusting brush. EPIC FAIL MIELE.