Bests & Worsts Reviews from Amazon

To be honest, while our pet does love the crate- it ripped in the mesh window on the first day with her (a 6 week puppy) swatting at it once. I am very disappointed because I love this product. I have reached out to the company to see if they can send replacement mesh or resolve this. Waiting for response. Update. I reached out to the manufacturer and they were snarky and claimed that they don't recommend this crate for puppies. Yet they advertise it as a dog crate. Horribly customer service because they responded and were terribly defensive and offered no resolution whatsoever and blamed me and my pup.