Bests & Worsts Reviews from Amazon

My Horrible SquareTrade Experience: I purchased a Dell UltraSharp U2414H 23.8" Inch Screen LED Monitor through Amazon on July 16, 2016. I added a SquareTrade 3-Year PC Peripherals Protection Plan ($200-$250). The monitor developed a screen problem, a thin "dead" line running across it noticeable when scrolling up and down. SquareTrade 3-Year PC Peripherals Protection Plan ($200-$250) After contacting SquareTrade via Amazon, I received a response on Sep. 30 requesting my warranty information. I received email instructions to call "Finn" at 1-877-927-7268. On Wed., Oct 12 I called SquareTrade at 10:30 AM. After 37 minutes on hold listening to muzak I was connected to Daniel Johnson (Claims). After explaining my situation, he transferred me to Sam (Computers), after a wait on hold for another 16 minutes. Sam transferred me to Eddie (Electronics) after being on hold for another 13 minutes. Eddie informed me that my monitor was still under warranty by Dell, that I needed to contact Dell first for warranty coverage (1-800-624-9897). Eddie transferred me to Dell. After answering many questions as to the monitor's providence, Dell informed me that the monitor was built 2 years, 11 months, and 18 days ago and was no longer covered under Dell's one-year warranty. I was advised to contact Amazon. (At this point, I had over 3 hours invested this morning in this quixotic quest, and counting.) I called Amazon, spoke with Tiffany. She told me Amazon only warranties this purchase for 30-days after purchase (which I learned when this circular firing squad began weeks ago). She told me it "should be" covered under my SquareTrade contract, that I "shouldn't have to" go through this ordeal. She advised that I call SquareTrade. I told her once again that I'd been there, done that, and here I am. She promised that she'd email SquareTrade about this situation. I told her that I WILL NOT respond to SquareTrade's request to call them AGAIN only to waste hours on hold only to begin this circular firing squad all over again. She said she'd request that THEY call ME. I told her "When the phone doesn't ring I'll know it's SquareTrade." UPDATE: Oct 20, 2016 SquareTrade never contacted me per Amazon's request. I had been advised by Amazon to give SquareTrade two business days to reply. When three had passed without a word from SquareTrade I called and spoke with Amazon again. The gentleman I spoke with couldn't understand why everyone was giving me such a hard time, such a run-around. He simply processed a full replacement, shipped it one-day delivery. It arrived today. I set it up and it seems to be running perfectly. Sheesh, what an ordeal, but thank you to the last Amazon customer support guy for restoring my faith in Amazon. I even reactivated my Amazon Prime membership, which I had dropped after last week's run-around. I have just requested a full refund from SquareTrade. I'll update here when/if I receive a response, or if I need to pursue that further as well. UPDATE: Oct 21, 2016 SquareTrade just sent me an email with a link "How to File a Claim." Like everything else about them so far, their link does not work.